About iQ Biosciences
iQ Biosciences provides focused research support to the pharmaceutical, biotechnology, and diagnostic industries in the form of intelligent research services and quality biospecimens. We go beyond being reliable – we excel at being a trusted partner in the biomedical community to help cure disease. iQ Biosciences is entering a dynamic growth phase and looking to add an outstanding, highly motivated individual to our team that fits with our culture of having the following characteristics: good judgment, effective communication, natural curiosity, senses urgency, focused passion, intelligence, and empathy. This position has high growth potential opportunities as the company continues to build and solidify itself as a leading Immunology-focused research service provider.
Position Description: Customer Support / Administrative Assistant
The Customer Technical Support role will be a “hands on” position with direct interaction with iQ Biosciences’ customers with technical support. This position reports to the CEO and/or the Business Operations Manager and will work directly with a wide range of individuals including senior management, QC/QA team, and the cellular products team. In addition, this position performs duties such as managing CRM contact lists and tracking orders. Other duties includes organization of records and reports, customer quote preparation, and any other non-routine correspondence. This individual must possess great attention to detail, meticulous organization skills, and a strong desire and ability to work within a dynamic, fast-paced environment with the expectations of the role consistently expanding. Independent judgment is required to plan, prioritize, and organize a diversified workload and recommend improvements in operational practices or procedures.