Are you curious, driven, and collaborative? Do you want to work at one of the most innovative and impactful biotech companies in the Bay Area? Mission Bio’s Tapestri Precision Genomics Platform was #2 on the TheScientist’s 2018 Top 10 Innovations list. And single-cell sequencing, which we focus on, was voted Nature Methods Method of the Year 2019. Our mission is to enable our customers to eliminate cancer.
Mission Bio is a start-up providing the best-in-class solution for single-cell genomics, ranging from research to translational/clinical medicine. We are a small team that is growing rapidly, so this is an opportunity for a talented, driven individual to significantly impact the direction and success of an exciting young company. We are committed to diversity. If you are a collaborative, curious, hardworking professional who thrives in a fast-paced, dynamic, supportive environment, we would love to meet you.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
We are looking for a highly motivated individual to join the Commercial Team as Field Applications Specialist. This exciting and challenging role is responsible for performing platform trainings and providing experimental design, data analysis, and general troubleshooting support. The position will be critical in maintaining intact relationships with customers as well as ensuring rapid adoption and immediate customer success with Mission Bio’s products.
QUALIFICATIONS, EDUCATION and EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Field Applications Specialist will provide pre-sales and post-sales support to assist with customer product onboarding, case logging, triaging, and distribution to cross functional groups. It includes handling basic customer queries and providing technical information and seminars focusing on Mission Bio’s technology, analyzing inbound technical emails, live chat or conferencing as necessary, creating a community, recording cases in a CRM system, determine case priority and escalation requirements, and triage between departments as required. This is a fast-paced, multi-tasking position. As a key member of the Team you will also assist in the development and improvement of key commercial processes to ensure that Mission Bio provides customers with world class technical support. The ideal candidate will have molecular biology and/or cancer biology experience and has worked as part of a multi-disciplinary team encompassing the whole experimental cycle from sample collection to analysis. Previous experience in a field-based support role is desired.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.