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Billing Support Specialist at Science Exchange
Palo Alto, CA, US
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Science Exchange is seeking a Billing Specialist with strong customer service skills and some accounting or bookkeeping background. Use your proven communication and problem-solving skills to help our customers resolve billing issues and assist with basic accounting tasks. You will be handling inbound customer calls and must demonstrate the ability to quickly respond to the customer’s needs and provide appropriate solutions.

Position Responsibilities

    • Manage inbound calls and ticketing system and maintain detailed logs of customer interactions
    • Provide customers with outstanding service throughout the payment stages of their experience by quickly resolving  finance inquiries
    • Build trust with clients and ensure compliance with company policies and regulations
    • Improve finance support processes and increase efficiency to allow the team to maintain a high level of support as the customer base grows
    • Assist with additional finance and customer support tasks as needed

Position Requirements

    • Undergraduate degree
    • Experience in an inbound call center with an emphasis in customer service or assisting with Finance inquiries
    • Excellent verbal and written communication skills, able to respond informatively, concisely, and rapidly to inquiries
    • Outstanding organization, planning/time management, critical thinking and problem-solving skills; you should be detail-oriented and able to organize your own workflow with direction from your manager
    • Salesforce and accounting software experience a plus
    • Basic experience in accounting or bookkeeping a plus
    • Technical proficiency in web-based software and ability to quickly learn our tools and product functionality
    • Tenacity, patience, and a willingness to learn. Must have a can-do/will-do attitude; able to execute in a high-pressure, fast-moving work environment.
About Science Exchange:
 
We are a fast-growing company on a mission to enable breakthrough scientific research. We connect researchers and service providers through our online marketplace and hands-on concierge service, and promote scientific collaboration that will help improve the quality and efficiency of research. Our headquarters are in Palo Alto, California, but we are a truly global company with employees all over the U.S., Europe and Asia/Pacific. Our talented and passionate team includes developers, designers, marketers, and scientists that are charged with bringing intellectual rigor and creativity to every decision we make. We have a radically candid culture in which we hold each other to high expectations. 
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