Staff Scientist/Consulting at Science Exchange
Boston, MA, US / San Francisco, CA, US
As the Sourcing Manager you are the closest link to our users. We are looking for someone who loves people but more importantly loves helping them move their research forward in an effective and efficient way! You will be the primary liaison for our users looking for collaborators for their research project. You will also be crucial to our product team since you will be the most insightful on our users' needs. We take our job very seriously but also have a great deal of fun with it. Smart, resourceful, and empathetic applicants are a must!

You will be an advocate and trusted advisor for our scientific customers, helping them find the best service provider for their projects and optimize their research. Your energy and passion about the Science Exchange mission will play a crucial role in improving understanding and generating excitement in the research community.

Responsibilities

Manage our concierge sourcing service by working closely with biopharma researchers to assess and find CROs and academic core labs who best meet their needs and can provide the required services for complex scientific experiments
Create great impressions on our customers with your broad scientific knowledge and understanding of various protocols and become the trusted and resourceful advisor to researchers
Manage customer projects of up to 250K, facilitating communication, outreach, and project management
Actively engage labs, contacting new suppliers, and build a deep understanding of the suppliers capabilities and educating existing ones about Science Exchange and serve as a champion of our value propositions
Be a Science Exchange product expert so that you can help current and potential users advance their research objectives
Contribute to community outreach, marketing, and partnership initiatives

Requirements

Undergraduate degree in the physical or life sciences, MS or Ph.D a plus
2-4 years of direct customer support, sales, account management or related experience in client relations; research experience, preferably in the life science/biopharma industry is a plus
Must be comfortable discussing scientific topics and demonstrate a high-level understand of scientific concepts, with ability to research areas which may not be your expertise
Passion for people: love working with, talking to, and interacting with people through all means of communication
Excellent communication and outreach skills, responding rapidly to customer inquiries, drafting concise and informative emails, and comfortable with lead generation and cold calls
Outstanding organization, planning, and critical thinking skills; you should be detail-oriented and able to organize your own workflow
Tenacity, patience, and a willingness to learn/can-do/will do attitude

Your 90-day question is your cover letter. Make it count.

We are a fast-growing company on a mission to enable breakthrough scientific research. We connect researchers and service providers through our online marketplace and hands-on concierge service, and promote scientific collaboration that will help improve the quality and efficiency of research. Our headquarters are in Palo Alto, California, but we are a truly global company with employees all over the U.S., Europe and Asia/Pacific. Our talented and passionate team includes developers, designers, marketers, and scientists that are charged with bringing intellectual rigor and creativity to every decision we make. We have a radically candid culture in which we hold each other to high expectations. Ready to join us?

Science Exchange is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.